Seasons greetings! The vacation season is upon us, and the brand new 12 months is quick approaching. 2024 was packed filled with challenges and successes, so at Reckon, the management group needed to share with you our vacation messages:
Sam Allert, Chief Government Officer
2024 has been one other 12 months filled with challenges and victories. A significant milestone for me personally must be the delight in my daughter for ending and graduating highschool. Trying again on the 12 months professionally, I can definitely say that we have now achieved lots as an organization and we proceed to take big leaps ahead in our methods. Our workers turnover is at a file low and our workers engagement is at a file excessive. The market sees our software program’s high quality, our service, and our affordability, and our merchandise proceed to resonate with accountants and bookkeepers. I’m particularly happy to notice that our associate gross sales group achieved their full-year price range in October. It’s been one of many greatest years of gross sales so far from new and present companions, and I couldn’t be extra pleased with the Reckon group effort.
Within the new 12 months, I look ahead to our continued dedication to supporting our clients, rising our cloud software program, and interesting within the wider group, very similar to we did with our Grassroots Accounting marketing campaign. I want everybody a contented vacation, a merry Christmas and a affluent new 12 months. Convey on 2025!
Luke Sorbara, Head of Assist
I’ve actually loved 2024; it’s been a satisfying 12 months. I’m pleased with my group; they work laborious to help our clients. This 12 months, the help group targeted on empowering our clients to resolve points. We up to date our assist articles and documentation and championed our Reckon Group web page, the place clients and our accounting companions interact with one another. To cap off 2024, we’ve had considered one of our greatest years in buyer satisfaction, as we presently sit at 9.1/10 in buyer help, with over 8,000 clients surveyed!
I look ahead to enhancing our dwell chat help choice and offering the most effective options for Reckon clients in 2025. The help group and I right here at Reckon wish to want our clients a Merry Christmas and a Pleased New 12 months!
Angela Morris, Head of Direct Gross sales & Buyer Service
2024 has been a 12 months of development for all of us at Reckon.
Our customer support group has been proud to help and broaden our consumer base, warmly welcoming many new clients—particularly Australian Sage One customers who wanted a brand new platform to name dwelling. We’ve additionally beloved including a private contact to our service by introducing our new onboarding system, which connects our consultants and clients via on-line appointments.
It’s a privilege to work alongside such a enjoyable, devoted, and hard-working group that persistently brings their greatest.
On behalf of the Buyer Service group, I’d wish to want everybody a Merry Christmas and a Pleased New 12 months. We’re excited for 2025 and stay dedicated to delivering world-class customer support each step of the best way.
Jessica Morris, Head of Individuals & Tradition
At Reckon, 2024 was a wonderful 12 months for all our staff! We welcomed 17 new faces and fortunately promoted 5 well-deserving superstars. As Head of Individuals & Tradition, I used to be extremely pleased with Reckon’s certification as a Nice Place To Work for 2024-2025. It has been so fulfilling to see that our staff thrive in our office and be a part of the tradition that makes Reckon, Reckon.
It has been nice to point out off our group with our firm tradition movies on LinkedIn, together with our tackle The Workplace. I’m additionally blissful that we have now run our wonderful social occasions and charity drives to get individuals concerned of their group and the group at giant.
In 2025, we’ll proceed to look after our staff’ well-being, ship an distinctive worker expertise and hope so as to add just a few new stars to the Reckon group! I want everybody a contented vacation and New 12 months!
Brad Stevens, Head of Advertising and marketing
From digital PR campaigns to Reckon’s model refresh, the advertising group has been busy in 2024. Altering your model isn’t simple, however our identification and the way we current ourselves relate to our mantra of ‘All for small.’ It has additionally been an absolute privilege to be featured in main information shops such because the Australian Monetary Evaluate, ABC and Channel 7 for our campaigns on ‘Begin-up cities’, ‘Most Hated Company Jargon’ and ‘Gender Imbalances in Small Enterprise’.Â
These initiatives underscored our dedication to advocating for small enterprise success and sparking significant conversations. We additionally made vital strides on social media:
- Grew our Instagram following by almost 1,000 and reached 1.6 million customers.
- Elevated Fb content material interactions by an unimaginable 469%, with a complete attain of three.6 million individuals.
- Added 2,000 new LinkedIn followers to our rising group.
A part of this success has been our funding in video content material and evolving our tone of voice to higher join with our viewers. Extra than simply constructing our model, 2024 was about rising consciousness of the options and enhancements that make an actual distinction for our small enterprise clients. As we head into 2025, we’re excited to launch much more campaigns and initiatives to help your development and success.
Wishing you a joyful vacation season and a affluent New 12 months from the Reckon Advertising and marketing group!
Alex Alexandrou, Basic Supervisor – Operations
2024 has been an unimaginable 12 months of delivering additional worth to our small enterprise clients, bookkeepers and accountants. I used to be thrilled to be a part of our new partnership and integration with Beam, an excellent funds clearing software program that we embrace free as a part of your payroll subscription.
Moreover, it was thrilling to launch Open Banking with our partnership with Australia’s main unbiased supplier of safe financial institution knowledge companies, and to introduce WABI, an all-in-one POS software program for hospitality companies. These new relationships are a part of our dedication to offering additional performance and worth to our clients and their bookkeepers and accountants.
To cap off the 12 months, it was wonderful to see the turnout at our Reckonnect conferences throughout Australia and have a whole bunch of our long run Reckon Companions in addition to new Cloud Advisors, attend. In 2025, we look ahead to delivering extra worth, thrilling product updates and schooling to our clients and their advisors, giving them the most effective likelihood at success. On behalf of the Reckon Staff and I, we thanks on your help and need you and your family members a Merry Christmas and Pleased New 12 months.
Kelly Jennings, Head of Analysis & Design
This 12 months the Analysis and Design Staff has been targeted on talking with extra of our clients, as we design new options in Reckon One. We’ve heard from almost 4,000 clients this 12 months alone, guaranteeing that we seize the wants of our clients as we make the designs as intuitive and simple to make use of as we are able to.
We additionally started rolling out our new design system in Reckon One, offering a recent, fashionable interface to help you as you undertake your duties. We look ahead to working with our clients in 2025 as we design extra options to help you as you run your enterprise.
I hope you all benefit from the vacation interval – whether or not or not it’s enjoyable or the busiest time of the 12 months! – and look ahead to listening to from you within the new 12 months.
Capping off 2024
Presently of the 12 months you will need to take inventory of your successes and challenges. What labored? What didn’t work? Having the expertise of the 12 months beneath your belt, you may again your self and begin 2025 robust.
From everybody right here at Reckon, we wish to want you a Pleased Holidays and a Pleased New 12 months!
